Return Policy
Important: We process and pack orders immediately therefore we cannot cancel, return or exchange orders due to changes in stock levels and immediate dispatch of orders.
**Please ensure all details are correct and the item you order are correct before placing your order.**
Orders placed are final.
Returns, Refunds, and Exchanges
All sales are final. Please double-check and confirm your order details before placing it. Returns, exchanges, or refunds for change of mind or incorrect sizing are not available.
Our size charts and product information can be found [here].
For general inquiries items, please reach out to us via our Instagram page or support email at INFO@COMPLETECOMFORTABLECOMPANY.COM
Damages and Issues
Please inspect your order upon receipt and notify us right away if there are any problems. If your order arrives damaged, defective, or incorrect, please contact us immediately.
Email us at INFO@COMPLETECOMFORTABLECOMPANY.COM with your order number and a photo of the item’s condition.
We will assess these issues on a case-by-case basis and work towards a satisfactory resolution.
If you have questions about whether your item qualifies for return, feel free to contact us.
- Return Eligibility Requirements
To be eligible for a return:
- The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging.
- You must provide the proof of purchase.
- How to Start a Return
To initiate a return, contact us at INFO@COMPLETECOMFORTABLECOMPANY.COM
If your return is accepted, we will provide a return shipping label and instructions on how to send your package back.
Items sent back without prior approval will not be accepted.
- Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If you reside outside of Australia, please note that return shipping times may be longer.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card company.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at INFO@COMPLETECOMFORTABLECOMPANY.COM
Contact Information
For any questions or concerns regarding returns, please contact us at INFO@COMPLETECOMFORTABLECOMPANY.COM
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™