Shipping Policy

Order Processing

Please allow 1-3 business days for your order to be processed. Order processing is dependent on influx of order volumes. 

We try our best to process and pack orders daily; however, shipping is only available on business days. 

A confirmation email will be sent immediately after your purchase.
(If you do not receive an email, it may be due to an incorrect email address. Please contact us immediately to update your details.)

A dispatch email will follow within 1-3 days after placing your order, confirming that your order is on its way.

Orders are generally shipped within 1-3 business days via Australia Post.

Important: We process and pack orders immediately therefore we cannot cancel, return or exchange orders due to changes in stock levels and immediate dispatch of orders. 

**Please ensure all details are correct and the item you order are correct before placing your order.**

Orders placed are final. 

Domestic Shipping Rates and Estimates

• Free Shipping now available for orders over $150
  
  
• Flat Rate Standard Shipping: 
  We offer a flat shipping rate of $10 to all destinations within Australia.
  
  Standard Shipping: Delivered via Australia Post, standard shipping takes 2-7 business days within Australia.

• $4 Express shipping now available for orders over $150
  
  
• Flat Rate Expressing Shipping:
  We offer a flat shipping rate of $17 to all destinations within Australia.
  
  Express Shipping: Delivered via Australia Post, express shipping takes 1-3 business days within Australia. 

International Shipping Shipping Rates and Estimates

We offer international shipping to the following countries:

Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United Arab Emirates, United States.

• Shipping for international orders start at $24 and will increase depending on weight. International orders are shipped from Australia and are pending/estimated on delivery.

International orders are shipped from Australia and are dependent / estimated on delivery. 

We ship internationally using EMS. 

If you would prefer a different carrier, please leave a note at checkout or email us after placing your order. Additional fees will apply for changes in courier services.

IMPORTANT NOTE: Import Duties and Taxes and Tariffs 

Your international order may be subject to import duties, taxes or tariffs (including VAT), which are applied once the shipment reaches your destination country. Complete Comfortable Company is not responsible for these charges. These fees are the customer’s responsibility.

Any other charges—even if the shipment is refused upon delivery. If your order requires additional fees, they must be paid for your package to clear customs.

For any questions or further assistance, please contact us at INFO@COMPLETECOMFORTABLECOMPANY.COM